Return & Refund Policy

RETURN & REFUND POLICY

Effective Date: April 13, 2026

At SHOP FLORAISON, we want you to feel confident with every purchase. If something isn’t right, we’re here to help with a clear and straightforward return and refund process.

1. RETURN ELIGIBILITY PERIOD

You may request a return within 30 days from the delivery date.

Requests submitted after this period will not be accepted.

2. CONDITIONS FOR RETURNS

To qualify for a return, items must meet all of the following:

• Unworn, unwashed, and unused
• In original condition with all packaging intact
• Free from odors, stains, or pet hair

Items not eligible for return:

• Final sale items
• Free gifts or promotional items

3. HOW RETURNS WORK

Returns are accepted by mail only.
We do not accept walk-in or in-person returns.

Steps to return your item:

Step 1 – Request Approval
Email us at [email protected] with:

• Your order number
• Reason for return

Step 2 – Get Instructions
If approved, we will provide:

• Return address
• Shipping instructions

Step 3 – Send Your Item
Pack your item securely and ship it according to the instructions provided.

4. RETURN SHIPPING

• Return labels are not included in the original package
• Customers are responsible for return shipping costs
• If the return is due to our error (wrong or defective item), we will cover the return shipping fee

5. EXCHANGES

We do not offer direct exchanges.

If you need a different size or style:

• Return the original item for a refund
• Place a new order for the replacement

6. RESTOCKING FEES

We do not charge any restocking fees.

7. REFUND CONDITIONS

You may be eligible for a refund if:

• Your return request is approved within 30 days
• The item meets all return conditions
• The item is received and passes inspection

Additional cases eligible for refund:

• Wrong item received
• Damaged or defective product
• Lost shipment confirmed by carrier

8. INSPECTION PROCESS

Once your return arrives at our facility:

• Inspection time: 2–3 business days
• We check item condition, packaging, and compliance

After inspection:

• You will receive an email confirmation
• Refunds are processed only if approved

9. REFUND DETAILS

If the issue is our fault:

You will receive a full refund, including:

• Product price
• Original shipping fee

If you change your mind:

• Refund applies to product price only
• Original shipping fee is non-refundable
• Return shipping is your responsibility

Non-eligible items:

Items that do not meet return standards will not be refunded.

10. REFUND METHOD & TIMELINE

• Refunds are issued to the original payment method only
• Processing time: up to 15 business days after approval
• Bank processing time may vary depending on your provider

11. IMPORTANT NOTES

• Returns without prior approval may be rejected
• Items sent back outside the return window will not be accepted
• We are not responsible for lost return packages—please contact your carrier if needed
• All refunds are subject to final inspection

12. CONTACT US

For any return or refund inquiries, please reach out:

SHOP FLORAISON
Email: [email protected]
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday