Order Cancellation Policy

At Leoclot, we understand that plans can change. This policy explains how and when you can cancel an order placed with us.

1. CANCELLATION WINDOW

You may request to cancel your order within 12 hours of placing it.

Once this window has passed, your order will have already entered processing and cannot be canceled or modified.

2. HOW TO REQUEST A CANCELLATION

To cancel an order, please contact us as soon as possible with your order number:

• Email: support@leoclot.com
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Cancellation requests are reviewed in the order they are received, so please reach out promptly — requests submitted close to the 12-hour cutoff may not be processed in time.

3. ORDER STATUS AFTER THE CANCELLATION WINDOW

Once your order has been processed or shipped:

• It can no longer be canceled
• You may instead request a return once the item is delivered, in accordance with our Return & Refund Policy

4. REFUNDS FOR CANCELED ORDERS

If your cancellation request is approved within the 12-hour window:

• You will receive a full refund, including the product price and any shipping fees charged
• Refunds are issued to your original payment method
• Processing time: up to 15 business days after approval, consistent with our Return & Refund Policy
• Bank processing time may vary depending on your provider.

5. ORDER CHANGES

If you need to change an item, size, color, or shipping address rather than cancel entirely, the same 12-hour window applies. Please contact us with your order number and the change requested as soon as possible.

6. NON-CANCELABLE ORDERS

The following cannot be canceled once confirmed, regardless of timing:

• Orders already marked as shipped
• Final sale or promotional items (see our Return & Refund Policy for details)

7. CONTACT US

For any cancellation requests or questions, please reach out:

Address: 72 Sunflower Ave, Stratford, CT 06614, United States
Email: support@leoclot.com
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday